Last updated: 22 October 2026
This policy explains how to cancel a service with Soni Computer (Soni IT Solutions) and when you can get a refund. It should be read together with our Terms and Conditions.
1. How to cancel
- Email jyoti@soniit.in or message us on WhatsApp at +91 8369157741 from the email address or number registered with us. Please mention your name, the service and your domain name or order details.
- Please cancel before your renewal date so that you are not billed for the next period. Cancelling does not by itself give you a refund for the period you have already paid for, except as stated below.
- We will confirm your cancellation in writing.
2. Refund eligibility
Managed WordPress hosting
You can ask for a full refund of your first payment within 7 days of the date your service is activated. After 7 days, payments are not refundable. This applies to new customers on their first order only, not to renewals.
Windows VPS
You can ask for a full refund of your first payment within 3 days of the date your service is activated, as long as the server has not been used for anything that breaks our terms. Any static IP address fee is dealt with separately (see below).
Tally on Cloud
We offer a free trial login so that you can test the service before you pay. For that reason, payments are not refundable once your paid access is activated. If we cannot deliver the service you paid for, we will refund you in full (see section 4).
Colocation
- The one-time setup fee, where charged, is not refundable once the work has started.
- You may cancel with 30 days’ written notice. Monthly fees already paid for the current month are not refunded.
- If you prepaid for 12 months with the prepayment discount and cancel early, we will refund the unused full months, recalculated at the normal monthly rate (that is, without the prepayment discount).
Static IP address
The static IP fee is not refundable once the address has been assigned to you, because we pay our internet provider for it in advance.
Free migration
Free migration is provided at no charge, so there is nothing to refund. If you cancel hosting within the refund period, we do not charge you for the migration.
3. When we do not give refunds
- Renewals, after the service has been renewed and activated
- Services suspended or terminated for breaking our acceptable use rules
- Problems caused by your own website, plugins, themes, software, licences or settings
- Domain name charges. We do not sell domain names, so any domain bought elsewhere must be taken up with that registrar.
- Service credits for downtime. These are credited to your next invoice and are not paid out in cash.
4. When we will always refund you
- If you were charged twice for the same order, or charged an amount that is wrong, we refund the extra amount in full.
- If your payment went through but we could not activate your service, and we cannot do so within a reasonable time after you contact us, we refund the full amount.
5. How to request a refund
Email jyoti@soniit.in or message +91 8369157741 on WhatsApp within the period stated above. Include your name, order or invoice number and the reason. We will reply within 2 working days to tell you whether the refund is approved.
6. How and when you get the money
- Approved refunds are sent back to the original payment method (the same card, UPI ID or bank account) through Razorpay.
- We start the refund within 5 working days of approval. It then usually reaches your account in 5 to 7 working days, depending on your bank. We cannot control your bank’s processing time.
- Where we issued a GST invoice, we will issue a credit note for the refunded amount.
7. Contact
Soni Computer (Soni IT Solutions), Shop no 1, New Tulsi Apt, Chikani pada, Tisgaon Road, Kalyan east, Maharashtra 421306, India
Email: jyoti@soniit.in
Phone / WhatsApp: +91 8369157741